I love school because I get distracted because I spend at work.
I can not ask for more studies and the school where you do not need anything because their standards are adapted to us as students and the truth is the best school.
I LOVE YOU KUKULCAN COLLEGE
Question forms
Yes / No questions
All these questions use an auxiliary as the first word in the question and require a positive (Yes) or negative (No) answer:
Can you drive? Are you available straightaway?
Did you pass the exam? Do you have any previous experience?
Have you read our brochure? Will you be free during the summer?
How / Wh- questions
We use these question words whenn we want more information than a simple yes or no. The question word is placed before the auxiliary verd.
What do you in your free time? Why do you want to work for us?
Where would you like to work? Whose bag is this?
What time would I have to start? How did you tind out about the job?
Who is in charge of staff training? How soon will you let me kwow?
When can you let me know? How much time do I spend abroad?
Which part of the course did you like? How many days holiday are there?
Now listen to the questions. What do you notice about the intonation at the end of the sentences?
Present simple and present continuous
Match the sentences with the descripcion below.
1. They're showing a film colled Bandit Country.
2. The trouble with this place is it's becoming too crowded.
3. What time does the film start?
4. Look. she's getting out of that black limousine.
5. TV personalities and film stars aften stay there.
6. It costs about $10 for adults.
a) permanent state.
b) changing state.
c) activity in progress now.
d) regular or habitual activity.
e) temporary activity around the time of speaking.
f) scheduled event
What is the difference between the uses of think and have in these sentences?
What do you think of Los Angeles?
I´m thinking of going to Los Angeles this summer.
I think they're having luch at Nate 'n' Al's deli.
California has hot summers and mild winters.
Have / Get something done
- This structure is used to reffer to actions done for someone by someone else.
Is it possible to have some sandwiches sent up to my room?
- Get is a little more informal than have.
In need to get it translated into Spanish.
- If we want to name the person who will do the action we use an infinitive.
I'll get the porter to carry your bags.
What other things can you have done for you at a tpo hotel?
1. Reservation agent ----------- b) someone who books holidays for people
2. E- commerce ----------------- d) selling goods and services on the internet
3. Tailor- made holidays ------ g) tour package designed for a single client
4. Expansion --------------------- h) growth
5. Downside ---------------------- a) disadvantage
6. Merger -------------------------- c) when two companies join to become one
7. Takeover ----------------------- f) tour package desgned for a single client
8. Independent concern ------- e) single company
DEALING WITH COMPLAINTS
Nobody likes to receive complaints, either at home or at work. In fact, the most common reaction is often negative: to be defensive,angry or feeling disappointed. Unfortunately, such a response setdid not help matters, only serves to ignite the minds of even morewho complain, therefore, the situation worsens.
In many cases this will be a degree of injustice. A customer may bethrowing their complaints to someone behind the counter or over the phone and is not responsible for what happened. Someone who isreally angry are not likely to bother to acknowledge this fact. We simply want to do something to relieve his anger.
