Dealing with guests

DEALING WITH COMPLAINTS


Nobody likes to receive complaints, either at home or at work. In fact, the most common reaction is often negative: to be defensive,angry or feeling disappointed. Unfortunately, such a response setdid not help matters, only serves to ignite the minds of even morewho complain, therefore, the situation worsens.

In many cases this will be a degree of injustice. A customer may bethrowing their complaints to someone behind the counter or over the phone and is not responsible for what happened. Someone who isreally angry are not likely to bother to acknowledge this fact. We simply want to do something to relieve his anger.